Customer Service
Do you have any questions about your travel and you wish to speak with us? Please contact us and we will provide you with answers, information about your trip or assistance with booking a ticket. We will help you at our best effort as soon as possible.
Please note that there are two different points of contact. For travels in Sweden or travels to or from Sweden and Denmark contact Vy Travel AB in Sweden. For travels in Norway contact Vy Bus AS.
Contact Vy Bus AS in Norway
Telephone: (+47) 407 05070
Email: buss@vy.no
Facebook: facebook.com/vygruppen
Opening hours:
- Monday through Friday: 08:30-15:30
- Weekends: closed
- Public holidays: closed
Address:
Vy Buss AS
Visiting address: Schweigaardsgate 23, Oslo
Post address: Vy Buss AS, PB 1800 Sentrum, 0048 Oslo
Contact Vy Travel AB in Sweden
Travel with Vy bus4you and Vy express
Contact with customer service: Please continue here
Contact with our ticket office: Telephone: (+46) 771 151515
Opening hours (telephone assistance):
Monday - Friday: 08:00 - 18:00
Saturday: Closed
Sunday: 09:00 - 18:00
Adress:
Vy Travel AB, Polhemsplatsen 5, 411 11 Gothenburg
Lost and found
Norway
If your luggage is lost during your travel with Vy express, please contact us or continue here.
Telephone: (+47) 407 05 070
E-mail: hittegods.buss@vy.no
Sweden
If your luggage is lost during your travel with Vy Bus4You or Vy express, please continue here.
If your luggage is lost during your travel with Vy intercity bus please continue here.
Complaints
If you are not pleased with your travel experience we value your feedback. Please contact us with your complaint and we will have the possibility to improve and regain your trust.
Contact details
Vy Bus AS in Norway: buss@vy.no
Vy Travel in Sweden: Please continue to form here